Integrated Technology is everywhere. Here are some of the places we have helped implement new IT solutions
The Greater Atlantic Region Fisheries Office (GARFO) supports healthy ocean populations and ecosystems providing safe sustainable seafood. Supporting GARFO in tracking and analyzing commercial and recreational fishing, Lynker developed a mobile app to replace the manual processing of fish catch statistics. This application supports asynchronous replication of data and centralizes trip reports tying them to their permit. Lynker is GARFO’s sole Technology and Data Management Division (TDMD) division IT support services vendor. We are actively engaged in helping GARFO expedite the consolidation, modernization, and standardization of its Information Management Systems portfolio. We coordinate and deliver multiple concurrent projects and activities for over 250+ customers to support systems, networks, databases, and web applications.
The National Center for Science and Engineering Statistics (NCSES) is responsible for the collection, analysis, and dissemination of statistical data. To support their mission, Lynker provides database maintenance, ETL development, data quality verification, and visualization, analysis, and governance. We have increased their overall data quality and recently received recognition for the value of our innovative data analytics techniques through a 30% increase in contract cap to further our efforts.
The GARFO Protected Resources Division is dedicated to managing, conserving, and rebuilding endangered and threatened marine species. Lynker designed and implemented the Endangered Species Act (ESA) Section 7 Mapper to assist Federal action agencies in identifying the ESA-listed species and critical habitat in their project action area. Awarded for being an innovative project solution, the Section 7 Mapper is an interactive GIS visualization tool combines GIS data into critical habitat layers based upon regulatory boundaries.
The Office of Coast Survey (OCS) provides navigation products and information for transportation safety. Lynker provides Enterprise Project and Portfolio Management support, helping OCS effectively manage their entire portfolio of projects. Lynker began by creating the structure to support the establishment of an enterprise level PMO. We then developed an innovative portfolio management and project life-cycle process supported by a SharePoint-based dashboard to provide OCS with portfolio level insight. The interactive dashboard has enabled overall IT improvement, mission alignment, investment review, value measurement and decision making. The dashboard has been adopted across OCS on more than 100 projects.
The Information Resource Management (IRM) division at GARFO is responsible for the development and maintenance of the technological infrastructure needed for fisheries management and provides GIS data and analyses both internally and externally. Lynker provides technical help desk support to GIS users, documenting and tracking GIS service needs to recognize patterns in performance. Lynker resolves over 1000 help desk tickets per month, supporting 250 internal and all external users on the east coast. Lynker and GARFO are currently collaborating to consolidate help desks into enterprise user support centers. Using HDI, ITIL, and ISO best practices we are establishing service level objectives and tying specific service level agreements (SLAs) to drive quality performance.